We have a 72 hours return policy FOR DAMAGED AND DEFECTIVE ITEMS ONLY. You have seventy-two (72) hours after receiving your item to request a return.
If there is apparent damage, we will need photos upon delivery, look for matching damage to the box, keep and photograph all packing materials and contact us via email. If the art work is other than listed, please contact Alice Zen Gallerie and we will arrange for a solution or the return.
For return eligibility, contact us
If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted especially if we did not send you a return shipping label.
Feel free to contact us at anytime for any return question at 435.238.8183
DAMAGES AND ISSUES
We want you to be completely satisfied with your art purchase from Alice Zen Gallerie. Although we take measures to ensure the safe and secure shipping of our pieces, we understand that damage or issues can still arise during transit. If you receive a damaged or defective item, please contact us immediately. Our team will work with you directly to resolve the issue and provide you with a suitable solution. You have 48 hours to inspect the item. Please open your artwork within 48 hours and email your written acceptance of the work and with pictures before you open and after you unpacked the package.
Thank you for choosing Alice Zen Gallerie for your art collection needs!
Thank you for shopping with Alice Zen Gallerie. Please note that all items in our collection are nonreturnable. CUSTOM ORDERED items cannot be returned.
We want you to be completely satisfied with your purchase, and take great care in selecting high-quality, beautiful pieces for our customers. It is our hope that you will enjoy your purchase and appreciate the value of the art we offer.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take 3 - 5 business days for your bank or credit card company to process and post the refund.
For damaged items that needs to be return, please package them very carefully with the same packaging that came with it and reenforce for more packing materials to prevent from more damage. Please take pictures of the before and after. Thank you.
SHIPPING AND DELIVERY
We take pride in offering fast and reliable shipping and delivery services for your art collection needs. Our experienced team will handle your artwork with the utmost care and ensure it gets delivered to you securely and on time. Shipping rates vary depending on your location, the weight and dimensions of the artwork, and any specific requirements you may have. We offer a variety of shipping methods to suit your needs. Please contact us and we'll be more than happy to provide you with a shipping quote and answer any questions you may have.
Once we packed your items, we provide a tracking number to you.
Thank you for supporting us.